Privacy Policy

Last Updated: 13/01/2025

Lumen Solar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website and software tools (collectively referred to as "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

• Personal Information: Includes your name, email address, phone number, and any other information you provide when creating an account or contacting us.
• Technical Information: Includes your IP address, browser type, operating system, and other data collected automatically when you use our Services.
• Usage Information: Includes details about how you use our Services, such as page views, clicks, and other interactions.
• Payment Information: If applicable, we may collect billing information for paid features.

2. How We Use Your Information

• Provide and improve our Services.
• Communicate with you about updates, features, and support.
• Personalize your experience and recommend relevant tools.
• Process payments and manage subscriptions (if applicable).
• Ensure compliance with our Terms of Service and other policies.

3. How We Share Your Information

We do not sell your information to third parties. However, we may share your information with:

• Service Providers: Trusted partners who assist in operating our Services (e.g., hosting, analytics, payment processing).
• Legal Authorities: When required to comply with legal obligations or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Rights

Under GDPR, you have the following rights regarding your data:

• Access and update your personal information.
• Request deletion of your data ("right to be forgotten").
• Data portability, allowing you to obtain and reuse your personal data for your own purposes.
• Restrict processing or object to specific uses of your data.
• Lodge a complaint with a supervisory authority in the European Union.

To exercise these rights, please contact us at [email protected].

5. Data Security

We implement industry-standard measures to safeguard your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These may include:

• Essential Cookies: Necessary for the functionality of our Services.
• Performance Cookies: To analyze and improve our Services.
• Marketing Cookies: To deliver relevant advertisements.

You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before providing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting. Continued use of our Services constitutes acceptance of the updated policy.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at: